Due to the nature of our work, many of our items appear "distressed" and each one is unique. We ask that you be very specific in what you are requesting to avoid miscommunication regarding items. If you feel the look of your item is not what you had anticipated, we will gladly exchange it with a similar item of your choice at no cost. If there is a defect in your item, we will either repair it (if possible) or return it for either an exchange or full refund. Please remember that these items are not supposed to appear "perfect". It is the imperfections and weathered appearance that gives them character and embrace this. Returns are limited to 90 days.